Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and work towards a solution.
A: If you receive the wrong item, please contact us immediately. We will assess the situation and take necessary steps to correct the error.
A: Any refused shipments are the customer's responsibility. The original shipping fee will be non-refundable, and a restocking fee may apply.
A: No, we do not accept refunds for devices purchased from our online store. However, all new products come with a manufacturer warranty, and used products have a 30-day warranty with Betterbuy. If you encounter any issues with your device, please contact us immediately at betterbuyonlinestore@gmail.com.
A: No, we do not accept returns for devices. We recommend thoroughly reviewing product details before making a purchase. If there are issues with your device, please refer to the warranty details mentioned above.
A: New products are final sale and cannot be exchanged. However, you can exchange a used device for a store credit within 10 days of the initial purchase date or delivery date. Please contact us at betterbuyonlinestore@gmail.com for assistance.
A: To be eligible for store credit, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
A: Yes, you can request an exchange for a used device within 10 days of the initial purchase date or delivery date.
A: The Limited Warranty is excluded in various cases, including product oxidation, liquid damage, accidents, unauthorized manipulation of components, misuse, abuse, neglect, mishandling, and more. Please review the full list in the Limited Warranty Policy section
: For any further queries or assistance, please reach out to us at betterbuyonlinestore@gmail.com
